Shipping Policy
Shipping Policy
How We Ship Your Sweets
Hey there! We know you're excited to get your freeze-dried candy, and we're just as thrilled to ship it to you! Our team hustles to get orders packed and ready within 3-5 business days (excluding weekends and holidays). If there's ever a hiccup and we run a bit behind, we'll give you a heads-up via email or phone.
Shipping Costs & Timing
We keep our shipping fees as sweet as our candy! You'll see the shipping cost at checkout. Sometimes, the candy might take a tiny detour, causing a delay. But don't worry, we'll make sure it gets to you as fast as possible!
Tracking Your Candy
Once your order ships, we'll send you an email with a tracking number. It's like a treasure map for your candy! You can follow its journey to your doorstep.
Where We Ship
Right now, we're delivering deliciousness all over the USA. We're working hard to expand our reach, so stay tuned for updates!
Customs, Duties, and Taxes
Just a heads-up: any extra fees for shipping (like taxes or customs) are the responsibility of the buyer. But we'll always keep you in the loop if there are any surprises.
What if There's a Problem?
We pack our candy with lots of love and care, but if it arrives damaged, give us a shout! Hang onto the packaging and let us know— we’ll sort it out together.
Cancellation Policy
Changed Your Mind? No Problem!
We get it, sometimes plans change. If you need to cancel your order, let us know within 24 hours, and we'll do our best to catch it in time. Just remember, once we've started preparing your order, we might not be able to stop it. But we'll always try our best!
Not Cancellable?
Since our products are made fresh, some items might not be cancellable once we’ve started the process. So, double-check your cart before hitting that order button!
Refund Policy
Our Guarantee to You
We want you to love every bite of our candy. If there's a mix-up or your order arrives in less-than-perfect condition, contact us within 48 hours. We'll make it right, whether that means sending a replacement or processing a refund.
Oops, Wrong Order!
If we accidentally sent you the wrong candy, or if it arrived damaged, please reach out with your order number and some photos. We’ll fix it faster than you can say “Yum!”
Exceptions & Special Cases
We handle each issue with care and might make exceptions on a case-by-case basis. Your happiness is our priority!
Questions?
If you have any questions about these policies or anything else, drop us a line at Help@thekrunchies.com . We're always here to help!