FAQ
Frequently Asked Questions (FAQ)
1. What is freeze-dried candy?
Freeze-dried candy is created by removing all the moisture from traditional candy using a special freeze-drying process. This results in a light, airy, and crunchy texture while intensifying the flavors.
2. How should I store my freeze-dried candy?
To maintain freshness and crunchiness, store your freeze-dried candy in a cool, dry place away from direct sunlight. We recommend keeping it in an airtight container or its original packaging.
3. How long does freeze-dried candy last?
When stored properly, freeze-dried candy can last up to a year. However, it's so delicious that it rarely lasts that long!
4. Is freeze-dried candy gluten-free?
Many of our freeze-dried candies are gluten-free, but some may contain gluten. Please check the product description on our website for specific details about each item.
5. Are there any allergens in your freeze-dried candy?
Some of our candies may contain common allergens like milk, nuts, or soy. We list all ingredients on the product page, so please check the details if you have any allergies.
6. How is freeze-dried candy different from regular candy?
Freeze-dried candy has a unique texture that's crunchy and light, making it different from the chewy or soft texture of regular candy. The freeze-drying process also enhances the flavors, making them more intense.
7. Can I customize my order?
We currently offer a variety of freeze-dried candies, but customization options are limited. However, we love hearing customer suggestions, so feel free to reach out if you have ideas!
8. How long does shipping take?
Shipping times vary depending on your location. Orders typically ship within 3-5 business days and take an additional 5-7 business days to arrive. During peak times, shipping may take longer.
9. What if my order arrives damaged?
If your order arrives damaged, please contact our customer service team within 48 hours of receiving your package. We’ll be happy to assist you with a replacement or refund.
10. Can I return or exchange my freeze-dried candy?
Due to the perishable nature of our products, we do not accept returns. However, if there’s an issue with your order, please contact us, and we’ll do our best to make it right.
11. Do you offer bulk or wholesale orders?
Yes! We offer bulk and wholesale options for businesses or events. Please contact us directly for more information and pricing.
12. Where do you ship?
We currently ship within the United States. We're working on expanding our shipping options, so stay tuned for updates!
13. Can I follow you on social media?
Absolutely! Follow us on Instagram, TikTok, and Facebook @krunchies for the latest product updates, special offers, and behind-the-scenes content.
14. How can I contact customer service?
You can reach our customer service team by emailing help@thekrunchies.com. We strive to respond within 24 hours.